FAQ

Setting up your Exclusive Casino account takes just minutes. Visit our homepage and click the 'Sign Up' or 'Register' button in the top corner. You'll need to provide some basic information including your name, email address, preferred username, and secure password. We also require your date of birth to verify you're of legal gambling age, and your country of residence to ensure compliance with local regulations. After completing the registration form, you'll receive a verification email to activate your account. Once verified, you can immediately deposit funds and begin playing our extensive selection of games. For security purposes, we may request identity verification documents before processing your first withdrawal, which helps protect both your account and complies with our licensing requirements.

Exclusive Casino rewards new players with generous welcome packages designed to maximize your initial gaming experience. Our standard welcome offer includes a 200% slots match bonus up to $2000 plus 25 free spins using code WELCOME200 (minimum deposit $25, 30x wagering requirement). For cryptocurrency users, we offer an enhanced 250% slots match with the code BTC250 when depositing with Bitcoin or Litecoin (minimum deposit $25, 30x wagering). Beyond these initial offers, we frequently provide no-deposit bonuses like our 35CHIPS4FREE code, giving you $35 free play to explore our platform. New players also gain immediate access to our loyalty program, where you'll earn comp points from your very first wager. Remember that all bonuses have specific terms and conditions regarding game eligibility and wagering requirements, so we recommend reviewing the full details on our promotions page before claiming any offer.

Exclusive Casino offers numerous secure payment options to accommodate players worldwide. For deposits, we accept major credit cards (Visa, MasterCard), e-wallets (Neteller, Skrill, InstaDebit), bank wire transfers, and cryptocurrencies (Bitcoin, Litecoin). Deposits are typically processed instantly, allowing you to start playing right away with minimum deposits ranging from $10-$25 depending on your chosen method. For withdrawals, we process requests within 24-48 hours, though cryptocurrency withdrawals are often completed faster. Available withdrawal methods include bank transfers, checks, e-wallets, and cryptocurrencies, with minimum withdrawal amounts starting at $100 for most methods. Maximum withdrawal limits depend on your VIP level, with higher-tier members enjoying increased limits. We accept multiple currencies including USD, EUR, GBP, and cryptocurrencies, allowing you to play in your preferred currency. For specific questions about payment methods available in your region, our customer support team is available 24/7 to assist you.

Exclusive Casino features an extensive library of games powered by industry-leading software developer Real Time Gaming (RTG). Our collection includes over 300 titles spanning various categories to suit every player preference. Slot enthusiasts can enjoy a vast selection of classic 3-reel slots, immersive 5-reel video slots, and progressive jackpot games with potential six-figure payouts. Popular titles include Achilles, Bubble Bubble, and Cash Bandits series. Table game players will find multiple variations of blackjack, roulette, baccarat, and poker, each with different betting limits to accommodate both casual players and high rollers. We also offer specialty games like keno, scratch cards, and bingo for those seeking something different. All games feature high-quality graphics, smooth gameplay, and fair random number generators that are regularly audited for integrity. New games are added monthly, ensuring our library stays fresh and exciting. Players can enjoy most titles in free play mode to practice before wagering real money or dive straight into the action with real stakes.

Exclusive Casino prioritizes player security and operates with complete legitimacy in the online gaming industry. We maintain strict licensing and regulatory compliance, employing industry-standard 128-bit SSL encryption technology to safeguard all personal and financial information transmitted on our platform. This encryption ensures that your data remains private and protected from unauthorized access. Our gaming software is regularly tested by independent auditors to verify fair play and random outcomes across all games. We've implemented responsible gambling tools including deposit limits, self-exclusion options, and reality checks to promote healthy gaming habits. Additionally, we follow strict anti-money laundering protocols and age verification procedures to maintain a secure gaming environment. Our privacy policy clearly outlines how we handle your information, and we never share sensitive data with third parties without consent. With years of trusted operation and positive player feedback, Exclusive Casino has established a solid reputation for reliability, fair gaming practices, and timely payouts.

Exclusive Casino offers comprehensive 24/7 customer support to assist with any questions or concerns. Our most immediate support option is live chat, accessible directly from any page on our website by clicking the chat icon in the corner of your screen. For less urgent matters, you can email our support team at support@exclusivecasino.com, with typical response times under 12 hours. Players who prefer speaking with a representative can call our toll-free number at 1-855-851-4653. Our support team is professionally trained to handle inquiries regarding account management, bonuses, deposits and withdrawals, technical issues, and responsible gambling. All support services are available in English, with additional language options for certain contact methods. Before reaching out, we recommend checking our FAQ section as many common questions are already addressed there. For VIP players, we provide dedicated account managers offering personalized support with priority service. We pride ourselves on resolving most issues during the first contact, ensuring you can return to enjoying your gaming experience with minimal disruption.